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Providing professional development opportunities to employees is a proven way your organization can attract and retain top talent. This engaging curriculum will help your employees will gain a better understanding of how they fit in your enterprise's long-term leadership structure, and will motivate them to develop skills that support their career paths.

Leadership Development	Diversity and Inclusion	Customer Service
Sales Experience	Professional Skills Development with Multimedia

To view screenshots, click on a topic in the course list.

Name	Course #	Duration
Age	236V5R7.4	30 min
7 Things Never to Say to Your Customers	BVC1194R9.3	45 min
Achieving Peak Performance on the Job	BVC1156R9.3	60 min
Arrest that Stress: How to Depressurize Your Work Life	BVC1180R9.3	45 min
Adding Value Through Cross-Selling	R02-2V3R7.1	60 min
Adding Value Through Up-Selling	R02-3V3R7.1	60 min
Barriers to Diversity	225V5R7.4	30 min
Business Writing	163V3R7.3	60 min
Becoming a Coach: Bringing Out the Best in Employees	BVC1194R9.3	45 min
Becoming a Leader: Communication Techniques that Motivate, Guide and Inspire Employees to Excel	BVC1171R9.3	45 min
Better Business Grammar	BVC1073R9.3	35 min
Cross-Cultural Business	226V5R7.4	30 min
Cross Selling	50V3R7.1	30 min
Cultural Diversity	223V5R7.4	30 min
Customer Service	49V3R7.1	30 min
Coaching and Feedback	166V3R7.3	60 min
Communicating for Results: How to Be Clear, Concise & Credible	BVC1140R9.3	35 min
Communicating for Results: How to Be Clear, Concise & Credible	BVC1146R9.3	35 min
Creating Your Dream Team: How to Harness the Power of Teamwork	BVC1185R9.3	45 min
Diagnosing Customer Needs	R01-4V3R7.1	60 min
Defamation	231V5R7.4	30 min
Defamation for Managers	244V5R7.4	30 min
Discrimination	228V5R7.4	30 min
Discrimination for Managers	241V5R7.4	30 min
Diversity Awareness	98V3R7.1	90 min
Documentation	232V5R7.4	30 min
Documentation for Managers	245V5R7.4	30 min
Do It Right The First Time: Paying Attention to Details	BVC1191R9.3	45 min
Do More in Less Time: Tame Your Workload by Dramatically Increasing Your Productivity	BVC1178R9.3	35 min
Don't Shoot The Messenger: Common Workplace Courtesies that Reduce Tension & Lower Stress	BVC1163R9.3	40 min
Employees with Disabilities	237V5R7.4	30 min
Employees with Disabilities for Managers	246V5R7.4	30 min
Everyone's Teamwork Role	BVC1143R9.3	45 min
Gender	235V5R7.4	30 min
Getting Cooperation: Team-Building that Works	BVC1132R9.3	35 min
Harassment	229V5R7.4	30 min
Harassment for Managers	242V5R7.4	30 min
Handling Conflict	161V3R7.3/a>	60 min
How to Lead and Participate Effectively in Meetings	167V3R7.3	60 min
How to Give and Receive Criticism	BVC1142R9.3	35 min
How to Juggle Multiple Priorities	BVC1142R9.3	35 min
Introduction to Management Basics	160V3R7.3	60 min
Introduction to Project Management Concepts	262V4R8.4	60 min
Language	227V5R7.4	30 min
Leading People Through Change	162V3R7.3	60 min
Listening: The Key to Productivity	BVC1152R9.3	45 min
Marital Status	238V5R7.4	30 min
Managing Multiple Generations at Work	168V3R7.3	30 min
Make the Connection: How to be Effective and Productive on the Phone	BVC1181R9.3	45 min
Managing Stress Before it Manages You	BVC1155R9.3	45 min
Motivating Employees During Organizational Change	BVC1172R9.3	45 min
Overcoming Resistance	R02-4V3R7.1	60 min
The Other Side of Service	R02-1V3R7.1	60 min
Providing Service to Customers With Disabilities	62V3R7.1	60 min
Powerful Ways to Persuade People	BVC1150R9.3	40 min
Professional Conduct 101: Vital Skills for New Employees	BVC1192R9.3	45 min
Responding to Customer Requests	R01-5V3R7.1	60 min
Race, Color and Nationality	233V5R7.4	30 min
Religion	234V5R7.4	30 min
Retaliation	230V5R7.4	30 min
Retaliation for Managers	243V5R7.4	30 min
Showing Customers You Care	R01-1V3R7.1	60 min
Sexual Harassment	59V3R7.1	30 min
Sexual Harassment for Supervisors and Managers	C04V3R7.1	30 min
Sexual Orientation	239V5R7.4	30 min
Stereotypes and Assumptions	224V5R7.4	30 min
Sharpening Your Interviewing Skills	165V3R7.3	60 min
Speak Like a Pro... and Get a Standing Ovation Every Time	BVC1192R9.3	45 min
Speaking with Confidence, Clarity and Charisma	BVC1192R9.3	45 min
Take Back Your Time: How to Manage Your Workload and Still Have a Life	BVC1188R9.3	45 min
Team-Building Techniques that Work	BVC1168R9.3	45 min
Training to Win: Helping Employees Meet or Exceed their Goals	BVC1189R9.3	30 min
Time Management	164V3R7.3	60 min
Taming Challenging Conversations	R01-6V3R7.1	60 min
That's a Wrap — Closing the Conversation	R01-7V3R7.1	60 min
Using Language to Serve the Customer	R01-2V3R7.1	60 min
Workplace Inclusion	222V5R7.4	30 min
Winning Over Even the Most Difficult Customers	BVC1179R9.3	45 min

Regulatory Compliance

Financial Skills

Professional Skills