|
|
Name
|
Course #
|
Duration
|
|
|
Age
|
236V5R7.4
|
30 min
|
|
|
7 Things Never to Say to Your Customers
|
BVC1194R9.3
|
45 min
|
|
|
Achieving Peak Performance on the Job
|
BVC1156R9.3
|
60 min
|
|
|
Arrest that Stress: How to Depressurize Your Work Life |
BVC1180R9.3
|
45 min
|
|
|
Adding Value Through Cross-Selling
|
R02-2V3R7.1
|
60 min
|
|
|
Adding Value Through Up-Selling
|
R02-3V3R7.1
|
60 min
|
|
|
Barriers to Diversity
|
225V5R7.4
|
30 min
|
|
|
Business Writing
|
163V3R7.3
|
60 min
|
|
|
Becoming a Coach: Bringing Out the Best in Employees |
BVC1194R9.3
|
45 min
|
|
|
Becoming a Leader: Communication Techniques that Motivate, Guide and Inspire Employees to Excel
|
BVC1171R9.3
|
45 min
|
|
|
Better Business Grammar
|
BVC1073R9.3
|
35 min
|
|
|
Cross-Cultural Business
|
226V5R7.4
|
30 min
|
|
|
Cross Selling
|
50V3R7.1
|
30 min
|
|
|
Cultural Diversity
|
223V5R7.4
|
30 min
|
|
|
Customer Service
|
49V3R7.1
|
30 min
|
|
|
Coaching and Feedback
|
166V3R7.3
|
60 min
|
|
|
Communicating for Results: How to Be Clear, Concise & Credible |
BVC1140R9.3
|
35 min
|
|
|
Communicating for Results: How to Be Clear, Concise & Credible |
BVC1146R9.3
|
35 min
|
|
|
Creating Your Dream Team: How to Harness the Power of Teamwork |
BVC1185R9.3
|
45 min
|
|
|
Diagnosing Customer Needs
|
R01-4V3R7.1
|
60 min
|
|
|
Defamation
|
231V5R7.4
|
30 min
|
|
|
Defamation for Managers
|
244V5R7.4
|
30 min
|
|
|
Discrimination
|
228V5R7.4
|
30 min
|
|
|
Discrimination for Managers
|
241V5R7.4
|
30 min
|
|
|
Diversity Awareness
|
98V3R7.1
|
90 min
|
|
|
Documentation
|
232V5R7.4
|
30 min
|
|
|
Documentation for Managers
|
245V5R7.4
|
30 min
|
|
|
Do It Right The First Time: Paying Attention to Details |
BVC1191R9.3
|
45 min
|
|
|
Do More in Less Time: Tame Your Workload by Dramatically Increasing Your Productivity |
BVC1178R9.3
|
35 min
|
|
|
Don't Shoot The Messenger: Common Workplace Courtesies that Reduce Tension & Lower Stress |
BVC1163R9.3
|
40 min
|
|
|
Employees with Disabilities
|
237V5R7.4
|
30 min
|
|
|
Employees with Disabilities for Managers
|
246V5R7.4
|
30 min
|
|
|
Everyone's Teamwork Role
|
BVC1143R9.3
|
45 min
|
|
|
Gender
|
235V5R7.4
|
30 min
|
|
|
Getting Cooperation: Team-Building that Works
|
BVC1132R9.3
|
35 min
|
|
|
Harassment
|
229V5R7.4
|
30 min
|
|
|
Harassment for Managers
|
242V5R7.4
|
30 min
|
|
|
Handling Conflict
|
161V3R7.3/a>
|
60 min
|
|
|
How to Lead and Participate Effectively in Meetings
|
167V3R7.3
|
60 min
|
|
|
How to Give and Receive Criticism
|
BVC1142R9.3
|
35 min
|
|
|
How to Juggle Multiple Priorities
|
BVC1142R9.3
|
35 min
|
|
|
Introduction to Management Basics
|
160V3R7.3
|
60 min
|
|
|
Introduction to Project Management Concepts
|
262V4R8.4
|
60 min
|
|
|
Language
|
227V5R7.4
|
30 min
|
|
|
Leading People Through Change
|
162V3R7.3
|
60 min
|
|
|
Listening: The Key to Productivity
|
BVC1152R9.3
|
45 min
|
|
|
Marital Status
|
238V5R7.4
|
30 min
|
|
|
Managing Multiple Generations at Work
|
168V3R7.3
|
30 min
|
|
|
Make the Connection: How to be Effective and Productive on the Phone |
BVC1181R9.3
|
45 min
|
|
|
Managing Stress Before it Manages You
|
BVC1155R9.3
|
45 min
|
|
|
Motivating Employees During Organizational Change
|
BVC1172R9.3
|
45 min
|
|
|
Overcoming Resistance
|
R02-4V3R7.1
|
60 min
|
|
|
The Other Side of Service
|
R02-1V3R7.1
|
60 min
|
|
|
Providing Service to Customers With Disabilities
|
62V3R7.1
|
60 min
|
|
|
Powerful Ways to Persuade People
|
BVC1150R9.3
|
40 min
|
|
|
Professional Conduct 101: Vital Skills for New Employees |
BVC1192R9.3
|
45 min
|
|
|
Responding to Customer Requests
|
R01-5V3R7.1
|
60 min
|
|
|
Race, Color and Nationality
|
233V5R7.4
|
30 min
|
|
|
Religion
|
234V5R7.4
|
30 min
|
|
|
Retaliation
|
230V5R7.4
|
30 min
|
|
|
Retaliation for Managers
|
243V5R7.4
|
30 min
|
|
|
Showing Customers You Care
|
R01-1V3R7.1
|
60 min
|
|
|
Sexual Harassment
|
59V3R7.1
|
30 min
|
|
|
Sexual Harassment for Supervisors and Managers
|
C04V3R7.1
|
30 min
|
|
|
Sexual Orientation
|
239V5R7.4
|
30 min
|
|
|
Stereotypes and Assumptions
|
224V5R7.4
|
30 min
|
|
|
Sharpening Your Interviewing Skills
|
165V3R7.3
|
60 min
|
|
|
Speak Like a Pro... and Get a Standing Ovation Every Time
|
BVC1192R9.3
|
45 min
|
|
|
Speaking with Confidence, Clarity and Charisma
|
BVC1192R9.3
|
45 min
|
|
|
Take Back Your Time: How to Manage Your Workload and Still Have a Life |
BVC1188R9.3
|
45 min
|
|
|
Team-Building Techniques that Work
|
BVC1168R9.3
|
45 min
|
|
|
Training to Win: Helping Employees Meet or Exceed their Goals |
BVC1189R9.3
|
30 min
|
|
|
Time Management
|
164V3R7.3
|
60 min
|
|
|
Taming Challenging Conversations
|
R01-6V3R7.1
|
60 min
|
|
|
That's a Wrap — Closing the Conversation
|
R01-7V3R7.1
|
60 min
|
|
|
Using Language to Serve the Customer
|
R01-2V3R7.1
|
60 min
|
|
|
Workplace Inclusion
|
222V5R7.4
|
30 min
|
|
|
Winning Over Even the Most Difficult Customers
|
BVC1179R9.3
|
45 min
|
Bank Catalog
Leadership Development 
Diversity and Inclusion 
Customer Service 
Sales Experience 
Professional Skills Development with Multimedia 