"We expect a 20% increase in customer satisfaction scores and 15% more upselling. After using RealCall^TM, our new agents are more efficient and more productive, which translates to a total of $50 million in benefits over a three-year period."
— Director of Training, Leading Global Telecom Company

"The system is a resounding success with our trainees. Many of our trainees have commented on how RealCall^TM helped them better understand the products we offer."
— Pat Hawkinson, Director of Knowledge Resources for MCI

"Statistics aside, we were certainly impressed with how closely this product simulates a real-world call, and leverages advanced technologies such as text-to-speech, speech recognition and call recording — as well as CRM application emulation. It didn't take a rocket scientist to figure out that using interactive simulations as a training tool is more effective than having agents merely listen to recorded calls. And it's certainly less expensive than hiring a coach for one-on-one training."
— Tom Keating, TMC Labs

"RealCall^TM and its new hosted pilot application are a smart way to get experience into the heads of agents, not just knowledge. "
— Call Centers Magazine

"Simulations can accelerate learning by immersing students in the conditions in which they will work. With RealCall^TM, operators can train at their desks, so training disrupts their work less and the voice-recognition capabilities make the simulations compelling."
— Gartner Research, "Cool Vendors in Knowledge, 2005" market report