When conversation matters. Speech recognition and simulation training. Demonstrated results.
RealCall™ delivers the most effective and customized call center training available, because the simulations are based on the best practices from your organization, not canned, generalized scripts.
In January 2009, BankersEdge acquired Sivox and the RealCall™ speech recognition and full immersion training platform. Through this acquisition, BankersEdge offers a market leading customer service representative solution to call centers of any industry - already proven out in F500 firms. BankersEdge serves a large and diverse customer base. Although each customer and organization is unique, each company with customer service representatives, sales force or contact center agents face a common set of challenges regarding the customer experience, initial training time of employees, handle time and agent selling performance. For organizations with these needs, BankersEdge offers a compelling solution that has provided demonstrated results.
With RealCall™, Contact Center Agents learn by doing, not by watching. Dynamic training simulations created using RealCall™ give trainees interactive experience with customer scenarios and contact center systems before taking that crucial, first live call. RealCall™ delivers the most effective and customized call center training available, because the simulations are based on the best practices from your organization, not canned, generalized scripts. Best of all, RealCall™ simulations are created in hours - not days or weeks - by your call center professionals, and are easy to edit, change and redeploy.
The RealCall™ System is a development, deployment and redevelopment training platform. Through the use of its patented dialog processes, customer-specific best practices are captured and molded into highly interactive training simulations. RealCall uses highly robust and unique full immersion simulations that combine a speech recognition engine along with a system simulation engine to create a realistic environment for agents to improve their skills and customer interactions. Exact replicas of your existing software application screens are at the trainee's "command." The system provides an extensive set of reporting metrics on the trainee's performance. Learn more about our Call Solutions to see how we can enable your customer service training strategy and goals.
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