| What is CTS? | Top |
The BankersEdge Custom Training Solutions Group exists because we know that institutions may have training needs that go beyond our core library of online courses.
Whether you want us to tailor an existing course to make it work better for your institution or create new learning programs just for you, the CTS team can work with you to provide the very best and most effective training solutions available. |
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| What can CTS do? | Top |
Custom Training Solutions (CTS) - a team of experienced bank trainers, instructional designers and developers - can do the work for you. For example, CTS can: - Customize an existing BankersEdge online course to meet the unique needs and perspective of your institution
- Develop online versions of courses currently offered in other formats (paper-based self study, instructor- led)
- Create "blended" training solutions that use a variety of media and formats (e.g., combining online and instructor- led training)
- Work with your subject matter experts (SMEs) to write and design new courses specifically for your institution
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| What type of courses can CTS create? | Top |
CTS can create various course structures all designed to meet your institution's training needs. These course structures include: - Assessments - tests that can be used to measure pre-training knowledge or to measure the effectiveness of other forms of training, such as classroom, mentoring, self-study, or on-the-job training
- Micro courses - approximately 15 minutes in length, used to communicate short topics such as new product releases, training issues, announcements, or industry news bytes
- Compact courses - approximately 30 minutes in length, used to communicate course overviews, industry summaries, or relevant topics
- Standard length courses - approximately 60-90 minutes in length, created to reflect your institution's policies and procedures, product types and names, or corporate perspective.
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| Can CTS include graphics and/or multimedia in a custom course? | Top |
CTS can incorporate many different types of graphics, images, tables, forms, and/or multimedia. Using our Creative Services Group, CTS can: - Design custom job aids and other performance support tools
- Add/replace interactive custom exercises involving your institution's forms and applications (e.g., screens)
- Add/replace static or dynamic html tables
- Add/replace static, dynamic, or interactive custom illustrations and graphics to existing or new courses
- Create custom interactive simulations that allow learners to apply their knowledge in realistic and open-ended ways
- Add custom multimedia (animation, audio) to existing or new courses
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| What is CAT? | Top |
| The BankersEdge Course Authoring Tool (CAT) allows you to customize any BankersEdge course or to create a new course from scratch. |
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| Is CAT hard to use? | Top |
| No, CAT is an easy-to-use, web-based application which has been developed for the non-technical user. |
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| How can I license CAT? | Top |
| BankersEdge Course Authoring Tool (CAT) can be licensed to copy and modify an off-the shelf course or to create a new course. The new course creation features four pre-determined course lengths for a scalable training solution. Contact your sales representative for details. |
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| What type of training do you offer for CAT? | Top |
| When you license CAT, your activation will include a CAT How To Guide - which covers the basics of creating a new course and modifying a course. In addition, you will find interactive tutorials, by clicking on the How To link in the Customer Care Communication Center. After you have completed your MARS training, the CAT product expert will contact you to schedule a hands-on training session. The session will allow you to become familiar with using CAT, under the guidance of the CAT expert. Training sessions are tailored to your institution's needs. |
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| What does a CAT-developed course look like? | Top |
| CAT features templates, interactive exercises, and an extensive image library populated with both whimsical clip art and photo- realistic images to help you achieve the same professional look and feel as an original BankersEdge course. |
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| How do I assign a CAT-generated course to curricula? | Top |
Any course that you develop in CAT offers full MARS functionality: - Course parameters
- User security
- Curricula
- Reporting
- Archiving
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| Can I schedule a CAT demo? | Top |
| Yes, please contact your sales representative to schedule a live demo. |
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| Can I build a course in CAT to launch in our SCORM LMS? | Top |
| Yes, CAT courses can be published to be SCORM 1.2 compatible. Contact your sales representative for details. |
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| How can I delete a course I created by mistake in CAT? | Top |
| If you mistakenly made a copy of a course, contact support@bankersedge.com to request that BankersEdge remove the course from your online training environment. Please include the name of the course and the course ID in the communication. |
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| Can I edit a pre- or post-test question, while the course is in use? | Top |
| BankersEdge advises that you refrain from making major edits or a change to course parameters while a course is in use. If the edits or changes involve a pre- or post-test question, any employee with an in-progress test may not be able to complete the test. If an employee is unable to proceed in the test, please contact support@bankersedge.com to have the employee's test reset (the employee will be required to retake the test). Please contact support@bankersedge.com for best practices on editing a live course. |
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| What is MARS? | Top |
| MARS is the Management Administrative Reporting System for the BankersEdge online training products available through the internet. |
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| What does MARS do? | Top |
| Basic MARS houses your employee records, which provides their access to the system and assigns their curriculum. In addition, full MARS allows you to monitor your employees' progress through various report options and permanently stores those records to clear their status from cycle to cycle. There are optional features such as sync which electronically update your employee records and email to communicate completion status based on course or curriculum. |
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| How do I access MARS? | Top |
| For internet platform users, an institution-specific URL with login information is created and communicated to the main system administrator. Upon logging in, the option to enter the MARS database is reflected at the top of the course menu screen. |
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| Who can access MARS? | Top |
| Anyone who has an assigned security level in the system as Administrator, Manager, Branch Manager, Region Manager, or Branch Administrator can access MARS. |
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| Where do I go for help to set up my MARS data? | Top |
| BankersEdge provides a service to train any appointed system administrators/managers. This is typically done via telecom and is scheduled at your convenience. |
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| How do I input employee records? | Top |
| Once you've established the scheme for your institution, these records can be added manually or through an upload or sync. |
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| How do I establish my scheme? | Top |
| This scheme can be in conjunction with any other applications your employees access that includes user names and passwords. MARS requires unique user name/password combinations. |
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| Upon contract confirmation, BankersEdge can assist you with this task. This can occur through the sync functionality (if purchased) or as a one-time service provided by BankersEdge to initially launch the online training program. |
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Basic MARS will allow you to monitor on an individual basis. This can be done through MARS<Data Management<Employee<Select Employee<Click Detail Report.
Full MARS will allow you to monitor through reports on an individual or collective basis offered through MARS<Reporting<Select Report Type<Select Report Criteria. |
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| How accurate is reporting status? | Top |
| All reports are reflective of the previous business day and the most recent incident. The system automatically runs a daily maintenance to provide this information. |
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| How easy is it to run these reports? | Top |
| The reporting criteria are very flexible and user friendly. BankersEdge offers training services to provide in-depth hands-on sessions. |
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| How can report data be cleared to start a new training cycle? | Top |
| Status results can be stored in an archive to clear the slate for the new cycle and permanently store the previous results. |
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| Are plug-ins required? | Top |
| Plug-ins are not required. |
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| Are your courses compliant to industry standards? | Top |
| Yes. Our products are AICC-compliant and incorporate SCORM, ADDIE standards. |
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| Can I review your course content? | Top |
| Please contact us at 877-999-3343 for a trial user id to review the entire suite of BankersEdge courses. |
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| Where did you get your content and who makes sure it's accurate? | Top |
| Several respected consultants and institutions have contributed to the BankersEdge content. All compliance-related content is reviewed and endorsed by the compliance specialists of Integrated Compliance Solutions. |
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| Does BankersEdge maintain any industry affiliations? | Top |
| BankersEdge maintains affiliations with regional and national associates, including 22 Centers for Financial Training, and CBA. |
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| Do regulators endorse or use BankersEdge? | Top |
| The OCC uses BankersEdge as part of its Examiners' Training Program. While the OCC cannot endorse any vendor or product, BankersEdge is an essential part of their training. |
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| Can I customize the program? | Top |
| Individual banks can add their own policies and procedures to the course material. Custom inserts allow you to replace structured BankersEdge course content with your own. These inserts can either supplement or replace course content. In addition, BankersEdge is glad to develop custom courses for individual banks. |
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| How are updates provided, and how frequently? | Top |
| BankersEdge compliance courses are updated several times per year, as dictated by regulatory changes. |
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